As a Senior Lead Software Engineer at JPMorgan Chase within the Branch Workplace Technology product team, you will focus on Site reliability engineering and Application development skills. Individual should be passionate about solving business problems through engineering excellence and innovation and has ability to proactively identify, solve and provide recommendation for complex problems and technology related bottlenecks related to performance, reliability and stability of Chase Branch applications and platforms using data-driven analytics and observability tooling.

This role is in a fast-paced environment where you are challenged to get involved into solving and providing recommendations for technology-related bottlenecks and complex problems in enterprise system architecture, reliability, scalability, security, and performance with proficiency in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, AppDynamics, Prometheus, CloudWatch, Datadog, Splunk, Geneos, Tivoli Netcool, etc. You will partner with various stakeholders from multiple products to analyze, pilot and certify technology solutions for Chase branches ranging from web / mobile applications to AI driven digital experiences, from physical devices to networking overlays, from files to modern distributed databases, from video/telephony communication to software distribution processes. It will stretch the horizons of your contributions to areas like architecture, infrastructure, automation, and SRE triage. We embrace a culture of experimentation and constantly strive for improvement and learning. You will work in a collaborative, trusting, thought-provoking environment-one that encourages diversity of thought and creative solutions that are in the best interests of our customers

Job responsibilities

• Proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to identity bottlenecks in application/infrastructure and drive issue solutions with recommendations leveraging different data points and observability metrics

• Fluency in at least one programming language such as (e.g., Java Spring Boot, Python, etc.)

• Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.

• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, GitHub, Terraform, etc.)

• Experience with common cloud platforms and services (AWS certification preferred)

• Experience with design and architecture of Web/Java-based application running on cloud

• Advanced Knowledge of application design and its impact on availability, resilience and performance of the applications

• Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.) is a plus

• Experience with troubleshooting common networking technologies and issues is a plus

• Advanced understanding on Application Performance Monitoring for Response time, Throughput, Network utilization, CPU utilization and Memory utilization. Forecasting Application capacity and an ability to provide guidance on increase application efficiency

• Advanced understanding on system runtime environments and what is driving their KPIs: load tolerance, responsiveness, availability, SLAs/SLOs, RTO/RPO

Required qualifications, capabilities, and skills

• 5+ years' experience across multiple technical domains as software engineering with applied experience in SRE, Observability tooling, Performance monitoring and Application development

• Operational knowledge of all phases of modern software lifecycle, good awareness of the software security best practices

• Ability to mentor other engineers on efficient software delivery practices

• Good understanding on agile methodology and its tooling

• Ability to work in and across large, collaborative teams to achieve organizational goals

• Strong interest in investigating technological deficiencies and identifying ways to improve existing solutions

• Prior experience in financials industry and/or branch operation is a plus

• Knowledge of industry-wide technology trends and best practices

• Strong communication and partnership skills

• Passion for improving end Customer Experience using technology

• Familiarity with infrastructure domains like device management, software distributions, firmware / OS hygiene, network engineering, performance testing and benchmarking

• Familiarity with inter-connectivity concepts (DNS, load balancing, firewalls) and common communication protocols (TCP, UDP, HTTP, REST)

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans