We’re searching for a Personal Assistant to Cluster General Manager who will provide high-level administrative support to the Executive Office by preparing to meet the needs of both internal and external requests.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Providing administrative support to the Cluster General Manager, such as managing schedules, appointments, and travel arrangements.

• Handling correspondence, emails, and phone calls on behalf of the Cluster General Manager.

• Coordinating meetings and preparing meeting agendas, minutes, and presentations.

• Assisting with the organization of special events, conferences, and functions.

• Managing confidential information and documents with discretion.

• Liaising with other departments within the hotel and external stakeholders.

• Conducting research and preparing reports as needed.

• Assisting with budget management and expense tracking.

• Handling any ad-hoc tasks or projects assigned by the Cluster General Manager.

• Acting as a point of contact between the Cluster General Manager and other staff members, guests, and clients.

• The role is varied and can be demanding with an intense workload that will need to be delivered accurately and always on time

• Coordinate with other departmental secretaries, review operating practices and procedures in order to determine whether improvements can be made in areas such as workflow, reporting procedures, expenditures, share responsibilities, etc.

• Prepare monthly reports and any requests from the Owner’s office bearing in mind meeting deadlines

• Maintain the strictest confidentiality at all times on all matters

What We need from you:

• Bachelor’s degree / higher education qualification is required with 2-3 years of background experience to support the demands of the job

• This role requires a highly organized individual who is energetic, self-motivated with the ability to work on own initiative and the ability to multi-task, deal with a lot of pressure and demands whilst remaining calm and working effectively is essential

• Strong interpersonal skills with the ability to communicate and build respect and rapport at all levels are essential.

• Need to be capable of competently dealing with situations in the boss’s absence and should be confident enough to commission work on her GMs behalf.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.