Job Information
AAA Mid Atlantic Staff Assistant in South Philadelphia, United States
Become part of AAA’s established & trusted brand! We’ve been serving our members for over 100 years
No Sundays – 37.5 hour work week
Bi-Weekly Pay – Plus a Monthly Incentive Plan based on your individual performance
Over 3 weeks of paid time off accrued during the first year
Complimentary AAA Premier level membership
To the qualified candidate, we offer:
Convenient Store Hours: Monday - Friday, 8AM to 6PM, and Saturday, 8AM to 3PM
Competitive hourly rate starting at $21.00/hr., based on experience and location
Monthly Incentive Plan based on your individual performance
Comprehensive health benefits package
Over 3 weeks of paid time off accrued during the first year
Paid time off to volunteer
Tuition reimbursement
401(K) plan with company match
Complimentary AAA Premier level membership
What you’ll do:
Consistently up-sell/cross-sell AAA products including new memberships, credit cards, and insurance referrals
Plan domestic travel vacations (car rentals, hotels, vacation packages, maps, tour books and, triptiks)
Answer incoming overflow calls for Roadside Assistance during high call volumes
Lead, guide and direct the daily operations of the Retail Store, including administrative and associate-related issues in the absence of the Retail Manager
Serve as backup to the cashiers
What we are looking for:
Have a high school diploma/GED
Minimum of six (6) months of sales/customer service experience
Have effective communication skills both written and oral
Proficient computer skills including the ability to multitask in several websites and programs
Ability to read maps and geography knowledge a plus
For Pennsylvania employees:
Ability to successfully complete the On-Line Messenger (OLM) Certification testing within ninety (90) days of receiving system authorization.
Ability to successfully complete the Basic Agent Services Training course within one year month of hire.
Ability to successfully complete the Advance Agent Services Training course every two (2) years.
As a Staff Assistant/Team Lead, you will support the Retail Manager to help enhance the customer experience by leading associates to success and promoting our Shared Values culture.
AAA Club Alliance is an exciting place to work. We strive to provide a secure working environment with many opportunities for career advancement.
At AAA, we encourage our team members to grow in their careers by helping to identify their passions and strengths. In addition to hands-on experience, we strive to offer professional development every step of the way.
AAA Club Alliance (ACA) is an equal opportunity employer.
Our investment in Diversity, Equity, and Inclusion:At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
Job Category:
Sales
Work from home or Remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.
AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly six million members in 13 states and Washington, DC. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.
We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while advancing their own career. So that leaves one question, are you ready to make a difference? (https://cluballiance.aaa.com/about/careers?pcrdl=true)
Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Employee Referral process!
We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can view our virtual benefit fair here. (https://www.virtualfairhub.com/AAAClubAlliance/public/welcome)
AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.