Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for performing investigations of alleged criminal or other activity that has or may have a negative impact on the Company. This includes employee or non-employee criminal activity as it relates to the Company as well as activity that violates company policy. Investigations involve, but are not limited to; theft of services, theft of company property, vandalism, forgery, embezzlement, workplace violence, assaults, burglary and physical security assessments. Exercises reasonable latitude in determining investigative techniques to accomplish objectives. Investigative caseload is assigned by management. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.

Job Description

Core Responsibilities

• Plans, organizes and conducts difficult and complex investigations of alleged suspected violations of laws and regulations concerning criminal and general investigations, fraud and computer crimes and provides technical investigative services.

• Develops investigative strategy, interviews personnel and vendors, interrogates suspects for admissions, documents investigations with evidence so that criminal and/or civil procedures are facilitated.

• Maintains a liaison with the organization's Law Department and local, state and federal law enforcement agencies in order to achieve maximum results and support business efforts.

• Plans and conducts investigations, investigates suspected criminal activities which have significant impact on health, safety, operational mission, or fiscal/ethical integrity.

• Establishes links between suspects and other violators by piercing together evidence uncovered from a variety of sources.

• Analyzes and evaluates investigative progress to reassess priorities, leads and direction.

• Plans and directs surveillance as needed to determine places, persons, or activities to be observed, time required and number of investigators needed.

• Recruits and utilizes informants.

• Plans and times surveillance, involving the use of local law enforcement agencies.

• Participates in joint task forces, coordinates investigative activity with other federal, state and local law enforcement agencies as needed to resolve jurisdictional problems in accordance with established policies.

• Testifies before grand juries, courts and administrative hearing on investigation results.

• Prepares clear, comprehensive and cohesive investigative reports and statistical data in a timely manner.

• Evaluates the latest products and techniques in communications and other technical equipment utilized in investigations and provides advice and consultations in their use.

• Organizes and maintains a library of locally developed and commercial software to support investigation programs.

• May act as a point of contact for outside vendors.

• Provides guidance regarding the obtaining and handling of circumstantial, cold and/or fragmented evidence.

• Based on case results, recommends corrective action aligned with operational goals and objectives.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.