This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2204098

Norco is currently seeking friendly, hard-working individuals to join our Medical Customer Service- Central Support Pre-Qualification Team. This team is responsible for the patients first experience with Norco regarding their new prescriptions. Duties include but are not limited to maintaining and entering patient profile information, communicating with patients and referral sources to ensure complete and accurate account details, and initiating customer contact. Other responsibilities include, but are not limited to:

• Communicate with customers in a professional and enthusiastic way
• Manage a large amount of inbound and outbound calls in a timely manner
• Follow call \'scripts\' when handling different topics
• Identify customers\' needs, clarify information, research every issue and provide solutions
• Keep records of customer conversations in Norco\'s electronic system in a comprehensible way
• Meet personal qualitative and quantitative targets
• In-depth knowledge of products, placements, availability, price and use
• Educate patients/clients on medical products and services
• Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services
• Process customer orders and accurately input orders into computer systems
• Arrange necessary referral to community agencies or for those traveling, to assist in continuity of care
• Perform other tasks as assigned or necessary