Sr. Inside Sales Representative, Wellness Products

Work Mode: Remote

Location: Kohler, WI

Opportunity

Under the direction of the Associate Director of Business Development - Wellness, this position acts as a Brand Ambassador and full-service concierge for Kohler Wellness customers. This role responsible for being the single point of contact for the entire customer journey, including: helping convert product interest into orders, managing orders from purchase through delivery, troubleshooting and problem solving during and after installation and creating a world class customer experience.

A Wellness Concierge will focus on maximizing sales opportunities within every interaction and is expected to consistently achieve and exceed sales targets. Additionally, this position will partner closely with other consumer-facing teams to help guide a consistent online-offline experience. Success will be measured by net revenue generated as well as customer satisfaction. If you’re looking for an opportunity to build something great from the ground up we invite you to join our newly forming Wellness Team.

Specific Responsibilities

• Handle incoming pre-sales phone calls/chats/emails.

• Support all customer contact with pre and post sales support through telephone, chat, email and respond in manner set forth by Wellness management to retain a 4.9 service rating.

• When requested provide order status updates, shipping information and tracking of a shipment.

• Exhibit world class service standards through call quality, problem solving, personal ownership over every customer interaction and consistently going above and beyond to surpass customer needs and expectations.

• Maintain clean, organized customer records using CRM.

• Proactively reach out to prospective customers, identifying and creating value.

• Proactively work with supply chain to confirm lead times and provide our top customers with open order reports.

• Be part of a culture and engage in ways to boldly innovate our sales and service model and take calculated risks to to provide a gracious customer experience, how and when the customer chooses.

• Identify, provide actionable solutions for and implement process improvements.

Skills/Requirements

• 4+ years of customer facing experience, luxury product category preferred.

• Some post secondary education preferred.

• Must be highly detail oriented and demonstrate strong written and verbal communication.

• Must be self-motivated and able to accel while working remotely or in an office setting.

• Must be technologically proficient – this role will require heavy use of Salesforce, SAP, Microsoft (Excel, Outlook, PowerPoint), Chat, email, phone, Kohler web properties and additional tools.

• Hours of availability: Monday through Friday 8:00am – 7:00pm CST and some weekend coverage as this business channel develops. Required schedule flexibility in the future as operation grows to accommodate customers from coast to coast.

• Must possess a growth mindset and be able to accel in a rapidly changing start-up environment. Applicants who are strong on planning, detail and accuracy, as well as being demonstrably creative thinkers will help Kohler grow this new business unit. Must possess substantial skills in written and oral communication with all levels of Management and with outside contacts.

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Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $19.95 - $24.95. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Why Choose Kohler?

We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us

It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.