The Member Service Representative provides effective customer service by responding to member inquiries relating to new and existing accounts, billing, and collections. This is a temporary position expected to last 6 months with a start date of August 1, 2024. QUALIFICATIONS: * Two years of customer service experience. * High school diploma or equivalent. * Possess and maintain a valid driver\'s license. RESPONSIBILITIES: * Greet members and receive payments at the counter, drop box or by mail. * Balance daily receipts and prepare daily bank deposits and reports. * Open and close member accounts, receive and process requests for new service, meter removals or changes in existing service. * Answer telephone, electronic correspondence or walk-in inquiries related to billings, payments, deposits, rates, rules, and regulations. * Share information about member service and conservation programs to encourage informed use of electricity. * Provide general information or direct inquires to appropriate personnel. * Process delinquent accounts and create payment arrangements. * Assist members with their accounts, including performing adjustments, resolving complaints and recommending programs and services. * Clerical functions including filing, scanning and creating correspondence. * Communicate by radio or phone as needed. * Other duties as assigned and as qualified to perform. * Participation in cooperative strategy and initiatives. WAGE: * \$23.86 per hour. * Competitive benefits package that includes medical, dental, life insurance, disability, 401K, and other benefits.