Essential Functions:

Responsibilities:

The store manager is responsible for leading the store team to generate revenue through the daily processing of donated goods.  The store manager drives the daily workflow of receiving, sorting, pricing, merchandising, and selling high volumes of donated clothing, furniture, and household goods.  The store manager drives revenue while managing costs to operate a high-volume retail operation with multiple team members to support the mission of Goodwill Industries of Southeastern Louisiana.

• Leads, supervises, and motivates store employees to reach production guidelines, (minimum 125 garments per hour with a minimum quality standard of 80%). Ensures a constant rotation and flow of merchandise to the sales floor daily.

• Staffs the retail store by hiring, coaching, training, developing, and leading the store team.  Completes hiring and other paperwork required in the day-to-day operation of the store. Holds staff accountable through coaching and corrective action when necessary.

• Ensures compliance with all safe practices and safety policies and procedures. 

• Creates and maintains a positive public image of Goodwill through a clean store environment, full of fresh product daily, with a focus on excellent customer service.

• Leads and assists in the receiving, pricing, and displaying of store merchandise.

• Opens and closes the store.  Balances cash registers and conducts end of day procedures.

• Maintains a clean and hazard free store through daily monitoring and cleaning of all areas.

• Performs all duties of all store personnel including cash register, donation receiving, sorting, hanging, pricing of merchandise, cleaning of store, etc.

• Communicates daily needs with transportation department and district manager.

• Schedules store employees with focus on adequate coverage of store operation to ensure all donations are processed from the donation door to the sales floor on the day they are received.

•  Conducts daily store walkthroughs, daily store team huddles, and regular store meetings.

• Knows production, revenue, and expense budgets, and works to achieve/exceed budgeted goals.

  Skills and Abilities:

  1.         Must be able to achieve/exceed budgeted sales goals both monthly and annually and implement a                    contingency plan if goals are not met.

  2.         Must be able to interact cordially and productively with a variety of people.

  3.         Must be able to market Goodwill and explain the mission to the general public.

  4.         Must establish and maintain effective working relationships with, and among, store personnel while motivating them to their best performance.

  5.         Must be able to read, write and communicate clearly in English.

  6.         Must be able to work a flexible schedule on short notice, including nights and weekends, and occasionally, long hours.

  7.         Must have access to transportation for personal use during work time.  Must be able to pass MVR check and provide proof of a valid drivers license, liability insurance, vehicle registration and a current vehicle inspection sticker.

  8.         Must be able to lift and carry objects up to 25 #’s frequently and 50 #’s occasionally.

  9.         Must be able to use repetitive hand movement when buttoning, sorting, hanging and zipping garments.

  10.        Must be able to engage in prolonged standing, walking and in frequent bending, stooping, and stretching.

  11.        Must be able to function in a hectic work environment with occasional periods of high stress.

  12.        Must have knowledge of men’s, women’s, and children’s clothing as well as furniture and household items.

  13.        Must accept a transfer when the commute to the new location is within 20 miles of the original commute.

  Requirements:

  High School diploma or GED, two years supervisory experience or a minimum three years in the service industry.  Must maintain minimum liability automobile insurance as required by the State of Louisiana and be insurable through the Company’s insurance carrier.  Must possess a valid driver’s license and maintain current registration and state inspection on personal vehicle.

  Working Conditions:

  Frequent physical exertion, exposure to unfit donated goods and materials, frequent travel in local area, occasional travel in service area.

   

   

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