Minimum/Required Qualifications A Bachelor\'s degree in a field related to the work; OR HR Professional Certificate from an accredited college/university or professional association and 2 years recent relevant experience directly related to the position. OR Four years of recent relevant experience directly related to the position Strong customer service, interpersonal and listening skills to effectively communicate with clients. A demonstrable commitment to promoting and enhancing diversity. User-level experience with following software: Windows-based software experience Microsoft Office applications: Word, Excel. Position Duties 35% TECHNICAL SUPPORT AND HUMAN RESOURCES DATA MANAGEMENT Analyze operational situations presented by HR partners in service centers, managers, supervisors and department contacts. 30% Benefits Assistance and Benefits Oversight Communicate benefit plan information, enrollment requirements and premium rates to employees, Graduate Assistants, Graduate Fellows, Postdoctoral Scholars and Clinical Fellows. 20% BENEFITS RELATED DOCUMENTS: Analyze, administer, monitor and audit benefit transactions to ensure compliance with policies, rules, regulations, and collective bargaining agreements. 10% COLLECTIVE BARGAINING: Provide assistance to the CHRO, Director-Benefits and HR Service Center, and Employee & Labor Relations Manager in formulating, determining, and effectuating managerial policies in the area of collective bargaining 5% ADMINISTRATIVE SUPPORT: Participate in the development of new employee orientation materials and website materials. See posting for complete list of duties and qualifications. OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.