Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in My Performance, you work to enhance and optimize the way products are delivered to customers (e.g., employees, managers and Human Resources). As a key member of the team, you create solutions and efficiencies that enable successful implementations with consideration of cross-product implications, in an expedient and organized way, while meeting risk and controls requirements.You will also develop and oversee a firmwide readiness plan to enhance user experience and change activities to enable adoption with minimal friction.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination

• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements

• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

• Develops and executes the completion of activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements.

• Executes on change management and firmwide readiness activities, from start to completion, and user readiness activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements.

• Effectively manages timelines and dependencies while monitoring and addressing blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners and product teams.

• Creates a culture of diversity, equity, inclusion, respect for team members and embraces diverse views, approaches, and ideas.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area

• Demonstrated ability to execute operational management and change / readiness activities.

• Strong understanding of end-to-end product delivery for a firmwide product and a proven track record of implementing continuous improvement processes.

• Experience in product or platform-wide release management, in addition to deployment processes and strategies

• Strong analytical skills and experience working with data, including working knowledge of data and digital acumen, to inform product decision.

• Proven track record to exercise independent judgment and creative problem-solving techniques in highly complex and fast-paced environment with ability to deal with ambiguity and shifting priorities.

• Ability to work intermittently on weekends throughout the year and handle cyclical intensity of workload from mid-Q3/4 especially during high peak season (September to January), including weekday evenings for regional / global meetings.

• Advanced knowledge of Excel, PowerPoint and Word, including working knowledge of Business Objects, data analytics and reporting tool

• Ability to guide and coach team on approach to achieve goals aligned against set strategic initiatives

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics

• Experience with agile development methodologies and tools, such as Jira and Confluence, Figma, etc.

• Working knowledge of communications and writing skills

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans