At Sherwin-Williams, traceable, event-based Observability enables exploratory investigation when issues occur, for causes both known and unknown. It helps teams troubleshoot issues without first having to predict what or how problems may happen, especially with complex, multi-layer distributed applications connected with microservices. Observability also helps teams improve their understanding of how customers use Sherwin digital products. Product teams use that awareness to influence future development. The Observability Engineer contributes to the overall strategic vision of the organization for Observability capabilities, processes, patterns, and tooling. The Lead Observability Engineer will lead efforts working closely with the Product and Infrastructure teams to ensure that all aspects of the telemetry from applications, business events, appliances and infrastructure are accurately received, tagged, and reported. This role involves leading efforts to maintain observability platforms, and ensure it is optimized and operating within SLA's and SLO's. The incumbent of this role will serve as a SME in Observability practices for the enterprise and will provide services/solutions across the enterprise which enable businesses to achieve and sustain a higher SLA by improving quality of software, reducing problem determination/down time and enhancing the end user experience. Essential Functions Strategy & Planning Socialize the Observability capabilities, processes, and Technology with the various application groups. Work with various product and business groups to help determine SLIs, SLOs and SLAs for products, applications, and services offered to the customer. Establish strategies, processes, and tooling to adhere to the SLAs. Lead efforts to provide self-service capabilities to analyze and visualize Observability data providing End to End visibility to Products and application performance (this will include Dashboards, Alerting, automated incident response capabilities etc,.). Provide strategic roadmap for Observability maturity at Sherwin including recommendations on tooling, capabilities to support the ever-growing enterprise needs and new products. Create, support, and sustain methods and procedures to measure outcomes of Observability practices. Provide ability for developers to use tools to identify symptoms and diagnose application issues by providing them requisite access levels and training Develop and document Observability standards, procedures, and best practices for using the tool, provide education in the tools use. Clearly communicate to IT and business stakeholders regarding performance-related recommendations and tradeoffs. Partner with QA team, assisting with creating and refining effective performance test objectives, test plans, and scenarios that help the organization achieve quality requirements for applications. Acquisition & Deployment Work with business to provide guidance for developing KPI's in support of strategize business initiatives. Establish measurements for KPI's and related business transactions of interest and develop executive dashboards required to observe application, user behavior, and user-interaction for business-critical functions. Work with development and architecture teams to manage Observability data collection, analysis, and visualization for critical applications through the lifecycle of the application. Working on continuous improvements of Observability capabilities, providing technical guidance to development teams and aid in triaging production problems Independently utilize Observability tools to detect, isolate, and resolve issues effecting positive user experience and user interaction with the applications. Contribute to aspects of the solution delivery lifecycle in prototyping, capacity modeling, performance driven design, profiling, performance testing, availability manag