Company Summary

O'Bryan Plumbing Services has an immediate opening for a Customer Service Representative. We are a rapidly growing plumbing company in Collin County and have been in business since 1982. We have an A+ rating with the Better Business Bureau and remain dedicated to maintaining a positive work atmosphere as well as an employee and customer-focused culture. We are committed to offering a promising work environment by emphasizing advancement from within and by promoting the professional development of our employees. If you are looking for a rewarding career opportunity, consider joining our safe, fun, and award-winning team !

Customer Service Representative Benefits

The Customer Service Representative’s compensation package will include the following benefits:

• Competitive Compensation Package

• Weekly Performance Bonus Opportunity

• Paid Time Off (two weeks annually)

• Paid Holidays (seven days in addition to paid-time-off)

• Health Insurance

• Dental Insurance

• Vision Insurance (Voluntary)

• Short-term Disability

• Long-term Disability

• Life Insurance

• Retirement Savings Account with Employer Matching (up to 3% match)

• Training and support in career development

• Potential for Advancement in a Rapidly Growing Company

• Commitment to Highest Standards of Customer Service and Work Ethics

• All Employees Will be Treated like an Individual, Not a Number

  Customer Service Representative Job Description

  The Customer Service Representative’s responsibilities include, but are not limited to the following:

• Providing outstanding customer service via inbound and outbound calls and SMS texting.

• Convert incoming customer calls into booked service appointments.

• Deliver call scripts with authentic cadence; be clear, compelling, empathetic, and personable.

• Respond to customer requests, resolving issues, and promote the O’Bryan Family Plan.

• Be professional and establish customer rapport, encouraging repeat business.

• Participate in training to boost booked calls and practice outbound calling.

• Maintain and update customer database with complete and accurate information.

• Meet daily, weekly, monthly metric goals

  Customer Service Representative Job Requirements

  The Customer Service Representative should possess the following experience, skills, characteristics, and abilities:

• Demonstrate a positive attitude while at work

• Minimum of one year experience in customer service

• Excellent verbal and written communication skills

• Proficient in Microsoft Office applications and computer literate

• Must be willing to learn

• Must show up to work every day on time

• Work well in team environment to accomplish company goals

• Judgment, tact, and initiative to identify and solve problems

• Confident, action-oriented, multi-tasker and quick-thinker

• Excellent interpersonal and phone skills

• Ability to juggle multiple assignments while paying attention to details

• Demonstrated ability to take direction and follow through

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